City and COVID-19 Update

City and COVID-19 Update

Updated 04/26/21

Los Angeles County has moved into less-restrictive reopening tiers of the State’s coronavirus reopening plan put forward by the California Department of Public Health. On April 6, 2021, Governor Newson announced plans for the State to move beyond the current tiered system and begin the process of reopening the State on June 15, 2021, if two criteria are met:

  • If vaccine supply is sufficient for Californians 16 years and older who wish to inoculate; and
  • If hospitalization rates are stable and low.

To begin slowly moving in that direction, beginning Monday, April 26, 2021, City Hall will be open Monday through Thursday with modified hours. Walk-ins are allowed from 7:00 a.m. to 12:00 p.m., and by appointment, hours will be from 1:00 p.m. to 5:00 p.m.

We thank you for your continued patience and understanding as we navigate through the pandemic. We ask that you abide by the following County guidelines while visiting City facilities:

  • Wash your hands often;
  • Stay six feet apart from others;
  • Wear a face covering; and
  • Stay home if you are sick. 

Price Gouging Enforcement Update
Los Angeles County has approved an urgency ordinance to strengthen protections for County consumers and small businesses, and to eliminate price gouging during the COVID-19 pandemic and other emergencies. Effective immediately, the ordinance authorizes the filing of civil actions against price gougers and imposes a civil penalty of up to $10,000 per violation.

If you've seen examples of price gouging in your community or online, report it to L.A. County's Department of Business and Consumer Affairs (DCBA) counselors.

To file a complaint online visit stoppricegouging.dcba.lacounty.gov. You can also call (800) 593-8222 to speak to one of our consumer counselors directly.

Administration / City Clerk’s Office:

  • City Hall
    • City Hall will be open Monday through Thursday with modified hours. Walk-ins are allowed from 7:00 a.m. to 12:00 p.m., and by appointment, hours will be from 1:00 p.m. to 5:00 p.m.  If you have any questions regarding any services, please call (626) 569-2100.
  • City Council Meetings
    • The City will continue to live stream City Council meetings. You may submit a remote public comment by calling (626) 569-2100 or via email at publiccomment@cityofrosemead.org by 5:00 p.m. A live phone call option may also be requested by calling the number provided above or email at publiccomment@cityofrosemead.org before 5:00 p.m. Opportunity to address the City Council (on non-agenda items) is limited to 3 minutes per speaker. All comments are public record and will be recorded in the official record of the City.
  • Billing / Payment Information
    • Payees are encouraged to mail payments or drop off a payment at City Hall from Monday through Thursday, 8:00 a.m. – 5:00 p.m. Note: A payment box is available outside the Main Entrance for any payments dropped off. Payees are highly encouraged to pay in check form (No cash accepted).
  • Passport Services
    • Apply for a U.S. Passport at Rosemead City Hall by APPOINTMENT ONLY, on Mondays, from 10:00 a.m. – 4:00 p.m. Appointments can be made by visiting our website at www.cityofrosemead.org. Applicants without completely filled out forms, photos, and proper form of payment, at the time of the appointment may be required to reschedule their appointment. For a list of passport requirements, please visit www.cityofrosemead.org or www.travel.state.gov. For additional passport services information, please contact City Hall at (626) 569-2100.

Community Development:

  • Urgency Ordinance
    • On March 30, 2020, the City of Rosemead City Council approved an Urgency Ordinance temporarily prohibiting the evictions of residential and commercial evictions of tenants arising from income loss or substantial medical expenses related to the COVID-19 Pandemic. On June 30, 2020 Governor Newsom signed Executive Order N-71-20 which extends the paragraphs relating to residential and commercial evictions in Executive Order N-28-20 through September 30, 2020. This allows local governments to continue to halt evictions for renters impacted by the COVID-19 pandemic. Executive Order N-71-20 supersedes this first extension until September 30, 2020.

      As such, Rosemead’s Eviction Moratorium is still in effect and in full force until September 30, 2020 or until the City chooses otherwise by a new ordinance. Please continue to check back for updates.
  • Building and Safety Division
    • The Building Division continues to accept requests for inspections on a case by case basis by phone, email, or the website, with life and safety matters taking priority. Requests for inspection are screened prior to being placed on the schedule for the next day to ensure that the job sites are safe to visit and that the inspection requested is necessary under the circumstances. We are strongly encouraging customers to submit plans and applications electronically. Hard copies of plans may be accepted on a case by case basis and drop off must first be coordinated with Building staff by calling (626) 569-2130. Appointments for in-person meetings are being limited and may be only be approved if the situation is concerning a life and safety matter, or if approved by the Building Official. Payments by check may be submitted at the City Hall drop box but payments are also encouraged to be mailed in. To access all permit applications, please visit: Building and Safety: Permit Applications
  • Economic Development
    • To continue to support local businesses and restaurants in our City, please click here to view a full guide with hours of operation.
    • (CURRENTLY SUSPENDED DUE TO LOS ANGELES COUNTY HEALTH ORDER – PLEASE CHECK BACK FOR UPDATES) Restaurants can apply for a no fee Temporary Outdoor Dining Permit During COVID-19 Local Emergency to provide additional opportunity for restaurant establishments located in the City to expand their services outdoor within an approved area and in accordance with Governor’s Reopening Plan and Los Angeles County Public Health Officer’s Order.
    • The business community is reminded that the City’s Economic Development team is available to assist during this time of crisis and throughout the year. Please contact Planning and Economic Development Manager, Lily Valenzuela, to explore available resources at (626) 569-2100.
    • City staff provided information with links of resources to help businesses during the COVID-19 crisis. For more information, please visit: Economic Development Information
    • Supermarkets or grocers that have limited hours of operations due to a conditional use permit (CUP) are encouraged to contact Community Development by phone (626) 569-2100 or email Lily Valenzuela at ltrinh@cityofrosemead.org to adjust the hours to accommodate seniors and those with special needs during these trying times.

    Please also be advised that we are working together with local grocers to provide early shopping hours designated for seniors, medical professionals, and disabled/special needs persons. For your reference, below is a list of grocers and specified special hours:

    Market

    Address

    Phone Number

    Regular Hours

    Special Hours

    Dollar Tree

    3566 Rosemead Blvd.

    (626) 320-1951

    Daily: 8AM – 8PM

    Seniors 60+ and Disabled/Special-Needs: Daily from 8AM-9AM

    Target

    3600 Rosemead Blvd.

    (626) 280-8024

    Daily: 8AM – 9PM

    Seniors 65+, Expectant Mothers, Disabled/
    Special-Needs:
    Tuesdays from 7AM-8AM

    Wal-Mart

    1827 Walnut Grove Ave.

    (626) 307-1010

    Daily: 8AM – 8:30PM

    Seniors 65+:
    Tuesdays from 7AM-8AM


    Parks and Recreation Department:

    • Facilities
      • Outdoor parks and recreation facilities will be permitted to open as long as everyone adheres to physical distancing and infection control guidelines. For more information about the Los Angeles County Department of Parks and Recreation reopening golf courses and trails, please click here. Please note: Parks’ playgrounds, picnic shelters, basketball courts and skate park will not be open and access is prohibited. Athletic fields are open to organizations for practice; however, games and tournaments are prohibited.  Everyone attending City parks must practice social distancing and wear face coverings.
    • Senior Lunch Program
      • Senior Lunch Program participants will receive meals that they can take home.  Meals are available at Garvey Center on Mondays and Wednesdays from 10:30 a.m. to 11:00 a.m.  Participants will receive two lunches on Mondays (lunch for Monday and Tuesday) and three lunches on Wednesdays (lunch for Wednesday, Thursday and Friday.  Lunches are available on a first come first service basis. For more information on programs and services for Seniors, please click here to visit our Resources for Seniors page or you may click here to view our Senior Assistance Program flyer. 
    • Recreation Programs
      • Trips and facility use permits/reservations have been cancelled and until further notice.
      • All sporting leagues’ events and organized play groups have been cancelled until further notice.

    Public Safety:

    • Operating Hours
      • Beginning Monday, April 26, 2021, Public Safety will be open Monday through Friday with modified hours. Walk-ins are allowed from 8:00 a.m. to 5:00 p.m.  If you have any questions regarding any services, please call (626) 569-2292.
    • Street Sweeping
      • Street sweeping parking enforcement will resume on Monday, March 1, 2021. 
    • Parking Enforcement
      • All other parking enforcement is currently active and operating normally.  Please contact the Public Safety Department at (626) 569-2292 for assistance.
    • Traffic Violations
      • All traffic violation enforcement is currently active and enforced.  Temple Sheriff’s Station may be reached at (626) 285-7171 for non-emergency matters.  In the event of an emergency, please dial 9-1-1.
    • Animal Control Services
      • Services are available by calling the Public Safety Department at (626) 569-2292.  The Department is currently operating its normal hours of operation between 7:00 a.m. to 8:00 p.m.  Between the hours of 6:00 p.m. and 8:00 p.m., please leave a voicemail and staff will return your call.  For after-hour service, please contact the Temple Sheriff’s Station at (626) 285-7171.

    Public Works:

    • Transportation Services / Dial-A-Ride
      • No changes have been made to the Dial-A-Ride schedule. We will continue to offer Dial-A-Ride services for Rosemead residents 55 years of age or older or have permanent disabilities for a low cost of 50 cents each way. For more information, please call (626) 572-4099.
      • The City of Rosemead’s fixed route service, Rosemead Explorer, is operating at its normal schedule. For more information, please call (626) 572-4099. For more information, please visit: Rosemead Explorer.
    • Street Sweeping
      • There are no changes to the street sweeping schedule. For more information, please visit: Street Sweeping Schedule. Should you have any questions regarding street sweeping, please call (626) 569-2260.
    • Trash Services
      • There are no changes to the City’s residential trash services schedules. For more information, please visit: Trash Services Information.
      • We encourage you to make any Republic Services payments online or by mail. You may also visit the Republic Services Customer Service Center located at 12949 Telegraph Road, Santa Fe Springs, CA 90607. The office is open Monday through Friday from 8:00 a.m. to 5:00 p.m. For further information, please call Republic Services at (800) 299-4898.
    • Maintenance Services
      • While there are no programs occurring at the City’s public parks, regular maintenance and cleaning is occurring as per normal schedule. Should you have questions regarding the condition of a park, please call (626) 569-2158.

    L.A. County Sheriff’s Department (LASD Temple Sheriff Station):

    • In the event of an emergency, please call 9-1-1. Should you need to reach personnel at the Temple Station, please call (626) 285-7171.  LASD will focus on high visibility areas, especially at grocery stores and other places where the public congregates.

    L.A. County Fire Department (LACoFD):

    • Administrative Offices
      • All administrative offices for the Los Angeles County Fire Department (LACoFD) are closed to the public as a precautionary measure to protect the health and well-being of our communities and team members. This closure will remain in effect until further notice. While fire stations remain closed to the public, LACoFD firefighters and paramedics are available and ready to respond to 9-1-1 emergencies.

    L.A. County Department of Public Social Services:

    • The Department of Public Social Services is aware of the financial impact that the Coronavirus is having on the health and financial well-being of County of Los Angeles residents, leaving thousands unemployed or underemployed.  The department has provided the below resources to help residents who may be experiencing financial challenges due to the pandemic. For more information, please visit: Department of Public Social Services Information.

    L.A. County Libraries in Rosemead: 

    Beginning Monday, April 19, 2021, designated libraries reopened to provide select in-person service to the communities.  Sidewalk Service will continue to be offered at these libraries.  The following services are available for in-person services: 

    • Browse the collection and checkout items
    • Public computer (up to 1 hour per customer)
    • Printing
    • Holds Pickup
    • Brief reference interactions to assist in finding materials or information
    • Free Wi-Fi

    The following is the Rosemead Library operating hours:

    • Monday 11:00 a.m. to 6:00 p.m.
    • Tuesday 1:00p.m. to 8:00 p.m.
    • Wednesday 11:00 a.m. to 6:00 p.m.
    • Thursday 11:00 a.m. to 6:00 p.m.
    • Friday 11:00 a.m. to 6:00 p.m.
    • Saturday Closed
    • Sunday Closed

    City Hall’s closure does NOT impact the following essential services:  

    • Emergency Police and Fire services
    • Dial-A-Ride
    • Trash Service (Provided by Republic Services, 1-800-299-4898)
    • Water Service
    • Parks (Senior Lunch Program)

    City and County Updates 

    12/30/2020:  Revised Temporary Targeted Safer at Home Health Officer Order for Control of COVID-19

    12/10/2020:  Revised Temporary Targeted Safer at Home Health Officer Order for Control of COVID-19

    07/14/2020: 
    Reopening Safer at Work and in the Community for Control of COVID-19 Moving the County of Los Angeles Into Stage 3 of California's Pandemic Resilience Roadmap (Updated To Be In Compliance With Statewide Public Health Officer Order Dated 7/13/20)

    07/1/2020: Reopening Safer at Work and in the Community for Control of COVID-19 Moving the County of Los Angeles Into Stage 3 of California's Pandemic Resilience Roadmap (Updated for the Closure of  Zoos, Museums, Aquariums, and Onsite Indoor Dining For All Restaurants)

    06/29/2020: Reopening Safer at Work and in the Community for Control of COVID-19 Temporary Closure of Public Beaches, Piers, Beach Bike Paths and Beach Access Points, and Temporary Prohibition of Firework Shows and Events

    06/28/2020: Reopening Safer at Work and in the Community for Control of COVID-19 Moving the County of Los Angeles Into Stage 3 of California's Pandemic Resilience Roadmap (Updated for the Closure of Bars, Breweries, Tasting Rooms, Craft Distilleries, and Wineries)

    06/18/2020: Reopening Safer at Work and in the Community for Control of COVID-19 Moving the County of Los Angeles Into Stage 3 of California's Pandemic Resilience Roadmap (Updated)

    06/11/2020: Reopening Safer at Work and in the Community for Control of COVID-19 Moving the County of Los Angeles Into Stage 3 of California's Pandemic Resilience Roadmap

    05/29/2020: Reopening Safer at Work and in the Community for Control of COVID-19 Moving the County of Los Angeles Through Stage 2 of California's Pandemic Resilience Roadmap (Updated)

    05/26/2020: Reopening Safer at Work and in the Community for Control of COVID-19 Moving the County of Los Angeles Through Stage 2 of California's Pandemic Resilience Roadmap

    05/22/2020: Continuation of Safer at Home Order that Moves the County of Los Angeles Into Stage 2 of County's Roadmap to Recovery

    05/13/2020: Continuation of Safer at Home Order that Begins to Move the County of Los Angeles Into Stage 2 of County's Roadmap to Recovery

    05/8/2020: Addendum to the April 10, 2020 County of Los Angeles Health Officer Order: Allowing Certain Specified Types of Lower-Risk Retail Businesses to Reopen for Sales and Service Transactions Made Via Curbside Pick-Up or Delivery Only

    04/10/2020: Updated County of Los Angeles Public Health Order: Safer at Home Order Continues Through May 15 for the Control of COVID-19

    04/09/2020 Press Release Regarding County's Guidance on Face Coverings

    04/06/2020 Press Release Regarding New Update on Confirmed COVID-19 Cases in the City of Rosemead

    04/03/2020 Rosemead School District Press Release Announcing School Closure Through the End of the School Year

    04/03/2020 Press Release on New COVID-19 Drive-thru Testing Sites

    04/01/2020 Press Release Regarding Confirmed COVID-19 Cases in the City of Rosemead

    03/31/2020 Rosemead School District Announces Free Supper Meals to All Children in the Community through April 30, 2020

    03/30/2020 City of Rosemead Updated Urgency Ordinance No. 994 - Temporarily Prohibiting Evictions Related to the COVID-19 Pandemic

    03/25/2020
    Home Quarantine Health Officer Order

    03/25/2020 County of Los Angeles Department of Public Health “Home Isolation Health Officer Order”

    03/24/2020 City of Rosemead Urgency Ordinance No. 933 - Temporarily Prohibiting Evictions Related to the COVID-19 Pandemic

    03/24/2020 LA County alerts public about increasing COVID-19 scams, warns of fraudulent websites, emails and donations

    03/23/2020 County of Los Angeles COVID-19 Frequently Asked Questions Re: Sheraton Fairplex Hotel and Conference Center      

    03/21/2020 County of Los Angeles Department of Public Health "Safer at Home" FAQ (English)

    03/21/2020  County of Los Angeles Department of Public Health: Updated Safer at Home Order for Control of COVID-19

    03/20/2020 City of Rosemead Announces Response to New State and County Orders

    03/20/2020 Rosemead School District modifies schools closures until May 4, 2020

    03/20/2020 Supervisor Kathryn Barger Safer at Home Frequently Asked Questions

    03/19/2020 California Governor Gavin Newsom’s Safer at Home Order

    03/19/2020 Supervisor Kathryn Barger Safer at Home - What You Can and Can't Do

    03/18/2020 Safer At Home Health Officer Order for Control of COVID-19

    03/17/2020 Disaster Assistance Loans Now Available to LA County Small Businesses Economically Impacted by the Coronavirus

    03/16/2020 City of Rosemead Closures and Cancellations Due to Emergency Declaration and New Guidelines

    03/16/2020 Supervisor Kathryn Barger Announces Further Closures, Updates and Precautions

    03/16/2020 County of Los Angeles Department of Public Health: Health Officer Order for the Control of Covid-19

    03/16/2020 Housing Rights Center Postpone Public Workshops Through March 31, 2020

    03/13/2020 Rosemead Modifies Citywide Services

    03/13/2020 City of Rosemead Resolution Proclaiming the Existence of a Local Emergency

    03/13/2020 Rosemead School District Dismisses Schools Until March 27, 2020

    03/04/2020 County of Los Angeles Declares Local Health Emergency

    SoCalGas Shares Ways to Stay Safe and Save Money on Energy Bills While Spending More Time at Home

    SoCalGas Bill Payment Options and Services During COVID-19

    Launches "SoCalGas CAREs" Campaign to Bring Awareness to CARE Assistance Program SOCALGASfor Customers Facing Financial Hardship due to COVID-19

    Resources for Residents Impacted by COVID-19

    The Department of Public Social Services is aware of the financial impact that the Coronavirus is having on the health and financial well-being of County of Los Angeles residents, leaving thousands unemployed or underemployed.  The department has provided the below resources to help residents who may be experiencing financial challenges due to the pandemic:

    If you have had your hours cut, been furloughed, or laid off:

    If your employer has reduced your hours or shut down operations due to COVID-19, you can file for unemployment insurance at:

    https://edd.ca.gov/Unemployment/Filing_a_Claim.htm

    If you are currently sick with the Coronavirus or have been exposed:

    Individuals who are unable to work due to having or being exposed to COVID-19 (certified by a medical professional) can file a Disability Insurance (DI) claim at:

    https://edd.ca.gov/Disability/How_to_File_a_DI_Claim_in_SDI_Online.htm/t_blank?fbclid=IwAR37UBdHJK4O3IRzK9Ff_sY1xdK7LuD1QKeb60xPK_-DC6cvtmF6Ejxbtxw

    If you are caring for someone else who is sick:

    Californians who are unable to work because they are caring for an ill or quarantined family member with COVID-19 (certified by a medical professional) can file a Paid Family Leave (PFL) claim at:

    https://edd.ca.gov/Disability/How_to_File_a_PFL_Claim_in_SDI_Online.htm/t_blank?fbclid=IwAR1h6aChB9g-qjbT5S2SGOeOfJQtjbj-BqlJsUEYmloPvtHDWeCVhEIsyN8

    Additional Resources:

    -  Los Angeles County Department of Public Health

    (Provides daily updates on cases of COVID-19 in Los Angeles County.)

    -  California Coronavirus (COVID-19) Response

    -  California Department of Public Health

    -  Centers for Disease Control and Prevention (CDC)

    ‍-  World Health Organization (WHO)

    -  Los Angeles County Department of Mental Health Access Center 24/7 Helpline: (800) 854-7771 or (562) 651-2549 TDD/TTY

    ‍LA County residents can also call 2-1-1 for referrals to food pantries, food distribution sites or CalFresh food benefits; referrals to sign up for health insurance or find a clinic; shelter referrals, motel vouchers for homeless families only; referrals to health, human, and social services and supports.

    Social Distancing Guidelines:

    Key Preventative Steps:

    According to LA County Department of Public Health, the best ways to reduce the possible spread of the Coronavirus are:  

    • Stay at home when sick.
    • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
    • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
    • Avoid touching your eyes, nose and mouth with unwashed hands.
    • Limit close contact, like kissing and sharing cups or utensils, with people who are sick.
    • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
    • Cover your cough or sneeze with a tissue, then throw the tissue in the trash. If you do not have a tissue, use your sleeve (not your hands).
    • Face masks are most effective when used appropriately by health care workers and people who are sick.
    • Get a flu shot to prevent influenza if you have not done so this season.

    Frequently Asked Questions:

    What is the Coronavirus? How is it spread? What are the symptoms? Should I wear a face mask?

    Click on the FAQs for answers to these questions and more.

    FAQ in English   

    FAQ in Chinese

    FAQ in Spanish

    FAQ in Vietnamese

    More FAQs

    Travel information about Coronavirus Disease

    Travel FAQs

    People Experiencing Homelessness FAQ

    How to Cope With Stress (English)

    How to Cope With Stress (Chinese)

    How to Cope With Stress (Spanish)

    How to Cope With Stress (Vietnamese)

    FAQ for Small Businesses